Can I remove a bad Google review?
Only if it breaches Google's policies — for example spam, conflict of interest or offensive content. Genuine negative opinion cannot be removed, but it can be answered well.
Service
Reputation & Review Management
Reviews are the deciding factor for most local buyers.
Reputation management is the ongoing practice of earning genuine reviews, responding to them properly, monitoring what is said about your business, and dealing with unfair or fake feedback through legitimate channels.
What is reputation & review management?
Reputation management is the ongoing practice of earning genuine reviews, responding to them properly, monitoring what is said about your business, and dealing with unfair or fake feedback through legitimate channels.
Typical timeline: The request process can be live within weeks; review volume builds continuously from there. Pricing: Review strategy is included from £99/month. Review generation setup as a one-off is £99.
Problems this solves
- You have fewer reviews than competitors.
- Happy customers never get asked to review you.
- Negative reviews go unanswered.
- You have been targeted by a suspicious review.
- Reviews are scattered across platforms.
What you get
- Review generation process design
- Request templates and timing
- Monitoring and alerting setup
- Response guidance and drafting
- Guidance on reporting fake or policy-breaking reviews
- Review display on your website
Outcomes we work towards
- A steady, compliant flow of genuine reviews
- Professional, timely responses
- Early warning of reputation issues
- Stronger conversion from profile views to calls
Ideal for
- Local service businesses where trust drives the decision
- Businesses with good service but a thin review profile
- Companies recovering from negative feedback
Typical timeline
The request process can be live within weeks; review volume builds continuously from there.
Pricing
Review strategy is included from £99/month. Review generation setup as a one-off is £99.
See all packages and prices →Process
How we deliver reputation & review management
- 01
Baseline
Assess review volume, recency and rating across platforms.
- 02
Ask
Build a compliant, repeatable request into your customer journey.
- 03
Respond
Reply to every review, positive or negative, in your voice.
- 04
Monitor
Watch for new feedback and reputation risks.
- 05
Showcase
Surface verified reviews where buyers make decisions.
Reputation & Review Management across Devon
We work with businesses in these towns and the surrounding areas.
Reputation & Review Management FAQs
Is it against the rules to ask customers for reviews?
No. Asking is allowed and encouraged. Incentivising, filtering out unhappy customers, or writing reviews yourself is not.
How many reviews do I need?
Enough to be credible against the businesses you compete with locally, and recent enough to look current.
Where to go next
- Service
Google Business Profile Optimisation
The most valuable free listing your business owns.
- Service
Local SEO
Be the obvious choice when someone nearby searches.
- Solution
I need more Google reviews.
Get More Reviews
- Solution
My business doesn't show up locally.
Improve Local Visibility
- Guide
How to get more Google reviews
Ask every customer immediately after the work is finished, using a direct review link sent by text or email. Never incentivise reviews, never filter out unhappy customers, and reply to every review you receive.
Ready to talk about the work?
Tell us what you need and we will come back with a straight answer on whether we can help, what it would involve and what it would cost.